The data shows that nearly half of the population thinks politeness has a place in our interactions with technology.
Should we treat AI with the same respect we give to people? A recent Talker Research survey suggests that nearly half of Americans think we should. According to the study, 48 percent of respondents believe that politeness matters when interacting with AI, whether it’s virtual assistants like Alexa or chatbots. 39 percent even think that our past behavior toward these technologies could be remembered or used against us someday.
At a time when artificial intelligence seems to be creeping into everything, from our phones to our homes, this study reveals how people communicate with AI-powered tools. While some prefer a straightforward approach, others still say “please” and “thank you” to their digital virtual assistants. In fact, nearly half (44 percent) of the 2,000 surveyed Americans said they always use polite language when interacting with AI, while 25 percent take a more functional, no-nonsense approach, skipping the niceties and just getting to the point.
Interestingly, the younger generation seems to be leading the charge in AI politeness. More than half of Gen Z (56 percent) say they speak kindly to AI, compared to 52 percent of millennials and 39 percent of baby boomers. It’s not just a matter of habit—68 percent of polite users say, “It’s just my way.” Nearly a third (29 percent) believe that everything, even AI, deserves to be treated with respect.
But not everyone agrees. Around 27 percent of respondents said it’s perfectly fine to be rude to AI because, after all, these are just pieces of software that “have no feelings.” Men were more likely to fall into this camp, with 34 percent saying it’s okay to swear at AI, compared to just 20 percent of women.
The survey, conducted by Talker Research, included 2,000 Americans and was conducted online between June 21-24, 2024. Participants were sourced from online panels and programmatic sampling and rewarded with points for participation. Quality checks ensured accuracy by excluding speeders, bots, and duplicate responses. While the data offers valuable insights, it’s based solely on internet users and may not represent those without online access.
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- Are You Rude to Siri? You Might Be in the Minority, Study Finds
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