Elon Musk Has Forgotten Twitter Isn’t The Product, Its Customers Are

Elon Musk did not pay $44 billion for Twitter’s platform – he paid for its customers. By placing 2FA behind a paywall, it is clear Musk has forgotten that.

No matter whether or not somebody thinks Elon Musk has achieved a implausible or horrible job working Twitter within the months since taking the corporate personal, one factor is evident – he is forgotten that its customers are central to the platform’s worth. Musk bought Twitter for $44 billion final yr, and in the course of the preliminary sale negotiations acknowledged that the corporate’s customers are important to its success. That is evidenced by his try to tug out of the deal after he was dissatisfied with the variety of bots on the platform. By making an attempt to keep away from the acquisition of Twitter because of the variety of faux accounts on the social media web site, Musk clearly appreciated the worth of actual Twitter customers.


However in an effort to deliver Twitter again to profitability, Musk has forgotten that precept and has as an alternative instituted modifications that prioritize the platform’s backside line over its customers. The shift began with making key new options unique to Twitter Blue subscribers, together with the power to edit tweets, put up long-form movies, and make the most of an prolonged character restrict. Though some customers could have been dissatisfied with the dearth of recent options coming to them without cost, Musk took issues a step additional in February 2023. He broke a cardinal rule of enterprise — by no means cost for one thing that was once free.

Associated: How To Shield Your Twitter Account With 2FA With out Shopping for Blue

Musk Locations SMS 2FA Behind Twitter Blue

Twitter's two-factor authentication message on an iPhone 14 Pro.

And if Musk was dead-set on placing sure free options behind a Twitter Blue subscription, perhaps selecting an additional safety technique — designed to root out the faux and stolen accounts he so vehemently despises — wasn’t the perfect thought. By way of a pop-up message and a Twitter weblog put up, the corporate introduced that textual content message two-factor authentication can be solely out there to Blue subscribers beginning March 20, 2023. Of the two.6 p.c of energetic Twitter accounts that use two-factor authentication, 74.4 p.c use textual content message verification, the company says.

Within the weblog put up saying the change, Twitter says that it’s making the shift because of the safety considerations that include SMS two-factor authentication. “Whereas traditionally a preferred type of 2FA, sadly we have now seen phone-number primarily based 2FA be used — and abused — by dangerous actors,” the corporate mentioned. But when that is the case, why would Twitter permit its paying prospects to be those to proceed utilizing a weak safety protocol? Because of Musk’s overzealous social media presence, it is clear this modification wasn’t actually about safety in any respect.

Twitter is getting scammed by telephone corporations for $60 million per yr of faux 2FA SMS messages,” Musk wrote in reply to a tweet criticizing the choice. Like many of the modifications Musk has made since taking management of Twitter, the selection to make SMS verification unique to Blue subscribers was pushed by cash. The corporate will spend much less on sending out SMS verification messages to customers, and can make restricted income by means of the customers who resolve to subscribe to Blue to safe their account.

In concept, the change will drive Twitter customers to change to a safer technique of two-factor authentication. That will save Twitter cash and higher defend customers — a real win-win for each events. However there is a cause that 74.4 p.c of customers selected textual content message verification, and it is doubtless customers will simply cease utilizing two-factor authentication as an alternative of switching to a special choice. Twitter is aware of this, however has determined that taking away a core account safety function is definitely worth the cash it will save. It is the newest occasion of Musk forgetting that customers are the center of Twitter, and he ought to be cautious of testing person persistence. They simply may go away the social media web site for a extra favorable choice, all however making certain Twitter‘s downfall.

Extra: How Your Twitter Feed Will Change With The New Algorithm

Supply: Twitter 1, 2, Elon Musk/Twitter

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