Xbox Could Be Getting a Customer Support AI Chatbot

A new report reveals that Xbox is looking to expand the use of AI on the platform as a way to be more efficient with user needs.

Recent reports have revealed that Xbox is planning on implementing an all-new AI chatbot in order to help address user concerns and needs. The chatbot aims to give Xbox players more efficient customer service as Microsoft works to add more AI features to the platform.

The Xbox brand has come a long way since its initial beginnings back in 2001. Over 20 years later, Microsoft has grown to become one of the biggest companies in gaming, and with this growth comes new innovations. From exciting platform exclusives, like the Halo franchise, to the massively popular Xbox Game Pass, Microsoft has a diverse history that has created a loyal fan base. With the constantly changing world of technology, companies are finding new ways to keep up with the competition every day, and the recent explosion of AI tech has birthed an all-new era of tools and features. AI tools can create a more efficient way of doing things, and Xbox is looking into an interesting method to make the user experience easier.

Microsoft has recently been experimenting with an AI-powered chatbot for Xbox, as confirmed by The Verge. The implementation of this AI chatbot will automate support tasks, responding to user needs in an all-new way. Xbox’s AI chatbot is connected to the company’s support documents, which will allow the chatbot to effectively respond to user requests. With Xbox rolling out updates for the platform, the introduction of a powerful AI chatbot is the natural next step in streamlining support.

Xbox’s Planned AI Chatbot

One of the most fascinating aspects of this planned AI chatbot is that Microsoft is currently experimenting with making the chatbot an interactive character that animates when addressed by users. In addition to possibly being an animated chatbot, Microsoft’s AI support will even be able to process game refunds. The report from The Verge reveals that Microsoft has been expanding the chatbot’s testing pool, which is a promising sign of its progress. Haiyan Zhang, general manager of gaming AI at Xbox, stated, “We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text”.

We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text.

If this animated AI chatbot becomes a regular feature added to Xbox, it would be an interesting case of life imitating art. One of the most notable characters from Microsoft’s exclusive roster is Halo‘s Cortana, Master Chief’s iconic AI companion. Although there are some understandable concerns regarding AI, Microsoft’s methods to make customer support more efficient seems to be an interesting use of the technology, and it will be fascinating to see how well it works when the AI chatbot is finally introduced to the public.